Your Privacy

At Potter'sMuseumStore.Com, we recognize and respect the importance of maintaining the privacy of our customers. Through our Web Site and e-mails, including when you place an order, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date and billing address), products purchased, any relevant promotion code and information (for example if you are claiming coupon discounts) and the recipient's name, address, telephone number and email address. This information is stored in our database and is used to make your shopping a little bit easier when you return. We will not share that information with anyone.

Payment Methods

We gladly accept VISA, MasterCard, and American Express credit cards. In addition, we accept money orders. We do not accept personal checks at this time. If you would like to phone us with your order, or if you have any questions, please call toll-free
1-800-584-4781.

Online Security

Our Web site encrypts your credit card number prior to transmission over the Internet using secure socket layer (SSL) encryption technology. We need your credit card number to process your order. Once your order is completed, your credit card information is removed from our database in order to increase your safety.

Cookies

Potter'sMuseumStore.Com uses a feature in your web browser called a cookie. It's a few lines of text that are stored on your computer. We use cookies to keep track of what you have put in your shopping cart and also to see if you have visited us before. A cookie cannot be used to retrieve any other information from your computer, and the cookie we gave you can only be read by our server. The only information the cookie contains is a customer ID. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies.

Please note that if you disable cookies, certain aspects of our store, such as the shopping cart, will not function properly.

Satisfaction Guaranteed

We carefully inspect each item before sending it to you, and the outstanding quality of the artists we work with will very seldom allow for defects. However, mistakes are possible with handcrafted items. If you are unsatisfied with your purchase, simply return it for an exchange or full refund within 10 days of the original purchase.

Return Care

Please carefully repackage the items in their original packaging and include the corresponding e-mail confirmation. Please help us improve the quality of our services by including a note explaining the reason for your return. Returned merchandise must be in good condition and in it's original packaging for full credit.

For your protection, please use a major carrier such as UPS, FedEx or the US Postal Service with insured mail, as you are responsible for the safe return of the items and related shipping costs.

Because most items are handmade by original artists and artisans, they may vary slightly in size or tone from the image available on the web site. This is a sign of quality and originality which we hope you will appreciate, as it makes your item a unique artistic piece.

Refunds do not include original shipping/insurance charges (if any). Returns are at the customers expense, unless it is our error, or merchandise is received in a damaged state.

If you have any questions, please e-mail us or call:

1(800)584-4781

Back to Top